How can I manage my subscription?

You can manage your subscription from your account settings.

1. Click the Profile button in the top-right corner of the navigation menu.

2. Select Profile & Subscriptions.

3. Click Manage Plan.

Your subscription works across web and mobile, as long as you log in with the same email address.

How do Hypernatural subscriptions work?

Hypernatural is available with a paid subscription. Subscriptions include access to Hypernatural's video creation tools, plus a set number of credits based on your plan.

Credits are used to generate and enhance content, including images, narration, animations, edits, and other advanced generation features.

Your plan determines how many credits you receive each billing period. Plans with higher credit allotments let you generate more content.

For current plan options and pricing, see our Pricing page.

When do subscription credits refresh and expire?

Subscription credits are added to your account when your subscription starts or renews. You can view your current credit balance in the navigation bar in the app. Subscription credits expire at the end of each billing period and do not roll over.

• Monthly subscription credits expire at the end of the monthly billing period.

• Annual subscription credits expire at the end of the annual billing period.

When your subscription renews successfully, your new subscription credit balance is added for the next billing period.

Each batch of credits keeps the expiration date it was originally granted with — see below for how this interacts with upgrading or downgrading your plan.

What are purchased add-on credits?

If you run out of credits, you can purchase additional credits with an active subscription.

Purchased add-on credits do not expire. However, you need an active subscription to use credits in Hypernatural.

If your subscription is cancelled or inactive, you won't be able to use remaining credits until you start or reactivate a paid subscription.

What happens to my credits if I upgrade my plan?

Upgrading takes effect immediately — there's no prorated mid-cycle top-up.

• You're charged the full price of the new plan right away.

• You immediately receive the full subscription credit allotment for the new plan.

• Any credits remaining from your previous plan stay on your account — they are not forfeited when you upgrade.

• However, that leftover balance keeps its original expiration date — the date it would have expired on your old plan. Upgrading does not extend or reset it, so it can still expire soon after you upgrade if that date was already close.

• Your billing period resets to start from the date you upgrade, and your next renewal will be at the new plan's price and credit allotment.

What happens to my credits if I downgrade my plan?

Downgrading is scheduled for the end of your current billing period — it does not take effect immediately. You keep your current plan and credits until then.

At your next renewal date:

• you will be charged the price of the new (lower) plan

• you will receive the credit allotment for the new plan

• any unused subscription credits from your previous plan will expire

Purchased add-on credits do not expire, but you need an active subscription to use them.

What's the difference between monthly and annual plans?

Monthly plans

• Monthly plans are billed once per month.

• Credits are added monthly and expire at the end of each monthly billing period.

Annual plans

• Annual plans are billed once per year.

• Credits are added annually and expire at the end of the annual billing period.

• Annual plans may offer the best value if you plan to create videos regularly.

What payment methods are available?

Hypernatural uses Stripe as our primary billing provider. You may be able to subscribe using:

• credit card

• Apple Pay

• Google Pay

• Link

Available payment options may vary by region.

What is Hypernatural's refund policy?

Hypernatural subscriptions automatically renew until cancelled.

Refunds are generally not issued for subscription payments, except where required by law or outlined in our Terms of Service.

If you wish to stop your subscription from renewing, cancel it at least one day before your renewal date.

Unused subscription time, unused subscription credits, and purchased add-on credits are not refundable unless required by law or outlined in our Terms of Service.

Need help with billing?

If you experience a payment issue or notice a charge you don't recognize, contact us at help@hypernatural.ai.

We're a small team, but we aim to respond within 5 business days.